We’re recruiting: Design Researcher and Consultant, Sheffield

On March 31st, 2017, posted in: news by

Based in Sheffield, Full time – up to £30,000 dependent on experience.

At Frankly, Green + Webb, we work with museums and cultural organisations – who, right now, are feeling the impact of digital technologies, changes in audience attitudes and behaviours and reduced budgets. We’re looking for a new team member who wants to use their research and design skills to help our clients navigate these challenging times and build places for people to learn, be inspired and engage with the world around them.

We help our clients to understand their audiences and evaluate, design or improve the experience for both online and in-person visitors. Digital is at the heart of what we do but we work strategically and we’re platform agnostic. Sometimes we’re designing a service, sometimes evaluating a mobile app. We focus on getting to the core of what’s important to the client and making things that are useful and enjoyable. It’s unique work – we love it, and we think you will too.



This is a job with lots of variety. For example, over the last year you could have been helping the National Gallery in London create a visitor experience that engages people who aren’t confident about art. Or helping Scottish Ballet inspire more of their audiences to keep coming back. Day to day you might be:

  • Analysing existing data to identify new opportunities for digital services
  • Helping to design new research methodologies and experiments that deliver robust data about audience needs, behaviours and experiences
  • Listening to, speaking with and observing how different people use cultural organisations
  • Co-analysing data with clients using journey maps and storytelling techniques to generate deep and actionable insights; or
  • Working collaboratively with our clients, internal teams, external digital, branding and wayfinding agencies to create concepts for digital and physical services.



You’ll have some experience in applied research, not necessarily in the museum sector – we’re happy if you’ve worked in a complementary field like theatre, a wayfinding company, or if you’re a human behaviour specialist. You may be working in a design led role currently and interested more in the research side of things. A genuine interest in the cultural sector and its audience is an absolute must, though.

You’ll have sound project planning and co-ordination skills. You’ll be able to implement and manage design research / applied research projects, plus ideally understand how research is integrated into human-centred design and service design processes.

You’ll be gathering and analysing both qualitative and quantitative data, so excellent analysis and problem solving skills are bread and butter to you. Many of the problems we get aren’t clearly defined, so it’s important too that you’re comfortable working with ambiguity and figuring out your way to a solution. You want to get to the core of a problem, are open enough to know solutions can be big and impressive or small and impactful, and humble enough to test and learn what works and what doesn’t.

An ability to interact with clients is key – you’ll be helping them to understand data, develop ideas and project concepts, and spot opportunity areas that fit with their strategy. Being able to work collaboratively is essential too – with clients, our US office and with our partner organisations.

You’ll be creating reports (including short visual ones) that flip research insights into actionable design recommendations, so your capacity to convey complex data in an accessible and meaningful way is very high on our list of requirements.

We’d also love you to support us with our workshops – both in their development and presentation. And help us share our insights and processes through presentations at conferences, written articles and blogs.

You’ll be crafting concepts and ideas for products and services that use digital, human and physical interventions so an appetite for all three – and how they can be used together to deliver a great customer experience – will definitely make us smile.


As a person, you’re a naturally curious, ‘big picture’ type. You have high standards, but you’re a pragmatist too – you understand the value of compromise sometimes. You’re always wanting to improve, are open to new challenges, and receptive to feedback. You don’t just want a job, you’ll want to contribute to and be part of our growing business.

Non-negotiable is that you’re interested in and respect our clients, users and visitors, and that you want to understand and enhance their experience. We really CARE about our clients, and it’s vital to us that you do too.

To be a great fit for this role, your attitude and values are as important as your skills and knowledge. We’re a small, nimble business and we’re busy! We need you to be up and running quickly and to have the flexibility to be able to respond to client needs, which sometimes might mean working in the evening or the occasional weekend. In return, we can be flexible too.

It would also appear that you have an ability to read through very long job adverts. We like that too.


You’ll be based in our office in Sheffield, a vibrant city, well connected and with the beautiful countryside of the Peak District on your doorstep. You’ll work directly with our founders – with Lindsey Green in Sheffield, and remotely with Alyson Webb who’s based in London – with the benefit of their in-depth experience and knowledge about museums and cultural organisations. You’ll have the opportunity for regular travel to London and throughout the UK. Occasional trips to Northern Europe and the USA are likely too.

Excited? Have a go at the application activity below. Then send your response to the activity, your CV and a cover letter that tells us exactly how and why think you fit the bill to work@franklygreenwebb.com.

If you want to discuss the role, then please send an email to work@franklygreenwebb.com and we can set up a call to have a chat.

Applications are open until 24th April. We’ll be in touch about interviews shortly after. If you’re the one for us, we can’t wait to get you on board.

Application Activity

Please share with us a project you worked on in where more than one research method was used, and tell us how the methods were chosen and what the output looked like.

When describing this case study:

  • Mention any useful insights and tell us why and how they were useful in getting to the output.
  • How you helped other people – your team, your clients – to understand and use the insights



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