Case studies
Look at what we’ve gone and done.
Online and on-site.
Our collection of case studies tells a compelling story.
Using audience insight to respond to lockdown and plan for the future.
Science Museum Group, UK
The world’s leading group of science museums.
Services: Insight for Change
Tools: Web and social audience research, Peer data and collaboration, Insight workshops + reports.
Delivered: 2020-2021
How a complex website became easier to use and more effective.
Imperial War Museums, UK
A family of five museums uncovering the causes, course and consequences of war.
Services: User research, UX research, User testing, Co-analysis, Experience design, Mentoring, Consultancy
Tools: Stakeholder mapping, Online survey, In-depth interviews, User journey mapping, Design tool development
Delivered: 2018 – ongoing
Understanding the impact of a new mobile experience.
San Francisco Museum of Modern Art (SFMOMA), USA
One of the largest museums of modern and contemporary art in the United States.
Services: Mobile Evaluation, User Research, Product and Service Testing
Tools: Narrated visits, In-depth interviews.
Delivered: 2017
How a team was empowered to make strategic choices for online content.
Glasgow Museums, UK
The largest museum group in the UK proud to own Europe’s largest civic collections.
Services: User Research, Audience Research, Content Strategy, Digital Strategy.
Tools: Online survey, Diary studies, In-depth interviews, Collaborative workshops
Delivered: 2019
How digital served a richer ‘everyday’ experience.
The Victoria & Albert Museum, London.
The world’s leading museum of art and design.
Services: Audience research, co-analysis of research data, co-design
Tools: Narrated visits, Collaborative workshops
Delivered: 2015
How online content could fuel a new generation of science educators.
Services: Audience research, content strategy
Tools: Online surveys, in-depth interviews, usability testing, journey mapping
Delivered: 2018, 2019-2020